FAQ

Q1: Do you offer warranty? 

A1: Yes of course, all our products come with 6 months warranty and we offer 1 month no quibble return (this extends to 2 months over Christmas period). Unplated Silver jewellery can tarnish if you don't wear it regularly and this is not considered as a quality issue, we include a piece of silver polishing clothes with certain products (see product description whether this is included).

 

Q2: Are these jewellery made of real silver or silver plated?

A2: All our jewellery are made of solid 925 sterling silver and is coated with either Rhodium or real gold. We do not use nickel in our jewellery, making them suitable for individuals with sensitive skin.

 

Q3: Can I wear jewellery in shower?

A3: The silver version of our jewellery is safe to wear in water, including while showering or swimming. However, please note that the gold version of jewellery is gold-plated sterling silver and should be kept away from water to preserve its appearance.

To maintain the quality of your jewellery, we recommend storing them in an air-tight plastic bag when you're not wearing them. This will help minimize contact with air and water. If tarnishing does occur, it's not permanent. You can restore the silvery shine by using a silver cleaning cloth.

Q4: How can I contact you if I have more questions?

A4: Please feel free to reach out to us via the [Contact Us] Page:

https://silverrainsilver.com/pages/contact-us